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In recent years much stricter requirements around shipping lithium have been introduced by Royal Mail and our courier services, which means we have to take extra care to ensure these products are shipped safely.
Battery categories
A number of our products contain lithium batteries and generally fall into one of two categories:
Category 1: Batteries in/with products, including:
- Products with lithium batteries pre-installed
- Products shipped with lithium batteries but not installed
Category 2: 'Raw' batteries not with or part of a product, including:
- 18650s
- LiPo cells
- Power banks
- Coin-cell batteries
What does this mean for my order?
If your order contains a battery with a product (Category 1):
- ✅ We can only ship these within the UK (England, Scotland and Wales).
-
❌ We cannot ship these products internationally
- Includes Jersey, Guernsey and the Isle of Man
If your order contains a 'raw' battery (Category 2):
- ✅ We can ship these within England and Wales
- ❌ We cannot ship these products to Scotland (more below on this)
-
❌ We cannot ship these products internationally
- Includes Jersey, Guernsey and the Isle of Man
Why can't you ship 'raw' batteries to Scotland?
Whilst we can now ship category 1 lithium products to Scotland via Royal Mail, unfortunately, we cannot ship 'raw' lithium batteries (category 2) to Scotland.
This is because Royal Mail will not handle raw lithium batteries, and our courier that does (DHL), does not have a road network outside of England/Wales (the DHL network to Scotland is managed via their air fleet, and lithium products are not permitted via air).
We hate this rule as much as you do, so we're constantly badgering our DHL account manager to identify ways around this or other methods, as we would like all of our UK friends to have access to our full range of products.
Why not just use a different courier for Scotland?
We've been shipping parcels since 2012 and we've learnt a lot over that time.
After trying pretty much every other courier company and service over the years, we've found DHL to be the most reliable with other couriers letting us down time and time again with missing parcels, crushed parcels, no pick-ups and endless other headaches.
How do I know if a product contains lithium?
We've taken steps to highlight this on any product containing lithium. You'll see information on the product page (usually at the top of the description) and also in your cart in red.
Does lithium shipping cost more?
On some occasions having a lithium product in your cart will increase your shipping cost.
To see how much your shipping will be, go to the cart and use the 'Estimate Shipping' option.
Why can't you just take the battery out for me?
We ship hundreds of parcels a day (thousands during big product launches) with a very streamlined process that ensures your parcel is shipped out quickly.
Manually picking out a single order and handling lithium battery removal (and then doing something - safely - with that battery) just isn't something that we can do right now as it would cause a huge slowdown in our picking/packing process for all customers, as well as huge recycling costs on the batteries.