Delivery

Christmas & New Year Shipping 2024

Last ordering dates for Christmas delivery**

Here are our suggested** last ordering dates for delivery in time for Christmas (regardless of shipping service used):

  • UK - 18th December
  • International - 10th December

Closed dates

The following dates are UK Bank Holidays. Orders will not ship on these days:

  • 25th December
  • 26th December
  • 1st January

Limited dispatch dates

On the following dates our shipping partners only pick up parcels in the morning/early afternoon, so our usual dispatch timescales do not apply:

  • 24th December
  • 31st December

There may also be delays to shipping dispatch following these days, as we catch up with orders placed over the Christmas period.

** Whilst we provide suggested final ordering dates, as always, we have no control over our shipping partners (Royal Mail/DHL), and at this time of year they are extremely busy. Please order as early as possible to avoid disappointment.

Standard Shipping Timescales

If your order is placed before 2pm (UK Time) Mon-Fri (excluding UK public holidays, Christmas Eve and New Year's Eve), we'll do our very best to ensure that it is shipped out to you on the same day.

We aim to ship any orders placed over the weekend on the Monday (unless it's a UK public holiday). There are some rare instances where this may not be possible though (during busy times such as new product launches). 

As soon as your order is picked, packed and shipped you'll receive a shipping confirmation email, then it's over to our shipping partners to do their thing!

    Shipping Rates

    United Kingdom
    Service Delivery Estimate* Tracking Available? Cost
    Royal Mail 1st Class 1-2 days Yes
    (orders over £40)     		£3.90
    DHL Express Next Working Day (excluding weekends**) Yes £9.99

    International / European Union

    Please also read the DAP (Duties At Place)/Brexit section below in relation to local customs import duty and taxes.
    Service Delivery Estimate* Tracking Available? Cost
    Intl Standard 3-10 working days No £6
    Intl Tracked 3-10 working days Yes £12
    DHL Express 1-2 working days Yes £24

    International / Rest Of World

    Please also read the DAP (Duties At Place) section below in relation to local customs import duty and taxes.
    Service Delivery Estimate* Tracking Available? Cost
    Intl Standard 5-10 working days No £6
    Intl Tracked 5-10 working days Yes £12
    DHL Express 2-3 working days Yes £30

    * Delivery Estimates - These are the delivery estimates provided by our shipping partners and apply from point of dispatch, not from point of sale. Once your parcel leaves our warehouse, we cannot control any delays after that point.

    ** UK DHL Express does not deliver on weekends - UK DHL orders placed on a Friday before 2pm will be delivered on the Monday (i.e. next working day). If placed after 2pm on a Friday, they may not leave our warehouse until Monday (to be delivered Tuesday). We do not dispatch orders over weekends.

    DAP (Duties At Place) – International Orders

    All orders sent outside of the UK are shipped on a DAP (Duties At Place) basis and may be subject to local customs import duty and taxes which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer.

    Brexit / EU Changes

    As of January 2021 the UK is no longer part of the EU (due to Brexit). This means that deliveries outside of the UK may be subject to local tax and/or customs import duty (depending on what country you are in).

    Our store prices include UK VAT at 20%, however if you are shopping with us from outside the UK, these VAT charges are removed during the checkout process (after you confirm your delivery address).